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VIEM & Privacy Policies

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VIEM policies

Debt Recovery Policy Outline:

1 - Introduction

  • Purpose of the debt recovery policy

  • Scope of the policy

  • Principles of the policy

2 - Prevention

  • Communication with customers about payment terms and conditions

  • Providing clear invoices and statements

  • Offering payment plans or other arrangements for customers who may                  have difficulty paying on time

3 - Early Intervention

Sending reminders for overdue payments

Contacting customers to discuss overdue payments and negotiate a payment plan

Offering alternative payment methods, such as direct debit or online payments

4 -      Escalation

Taking legal action or engaging a debt collection agency if customers fail to pay despite reminders and negotiation

Providing adequate notice and opportunity for customers to respond before escalating the matter

Ensuring compliance with relevant laws and regulations regarding debt collection

5-
Record-Keeping and Reporting

  • Maintaining accurate records of debt recovery activities

  • Regular reporting to management and relevant stakeholders

  • Reviewing and updating the policy regularly to ensure it remains effective and compliant with any changes in regulations or business practices

6 -    Conclusion

  • Restate the purpose and importance of the policy

  •  Encourage all employees to be familiar with and comply with the policy

  • Provide contact information for customers to seek assistance or discuss any concerns

Privacy policy - 

We respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and disclose your information on our website.

  1. Information we collect: We collect personal information such as name, email, phone number, and payment details when you register for our services.

  2. How we use your information: We use your personal information to provide you with our tutoring services, communicate with you, and process your payments.

  3. How we share your information: We may share your information with our tutors who provide the services to you. We may also share your information with our payment processor for payment processing purposes.

  4. Security: We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure.

  5. Cookies: We may use cookies to improve your browsing experience on our website. You may choose to disable cookies in your browser settings, but this may affect your experience on our website.

  6. Third-party links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

  7. Children's privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

  8. Changes to this privacy policy: We may update this privacy policy from time to time. The latest version will always be available on our website.

By using our website, you consent to our privacy policy. If you have any questions or concerns about our privacy policy, please contact us.

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